Terms and conditions
Welcome to Barberette! First time visiting? Here are a few things you should know before booking. By booking with us you agree to our Terms and Conditions and Cancellations Policy, so please read both.
ETHOS
Barberette is a gender neutral hub. Gender neutral means we look after our clients regardless of their gender, age, ethnicity, religion, physical or mental health situation or budget. Everyone is charged the same for the service they choose. If you are a customer who requires a quieter environment, or do not wish to face the mirror, please leave a client note in the app when you are booking and we will do our best to accommodate your needs. More about Barberette
PRICES AND SERVICES
Gender neutral. You pay for the cut depending on the length and style, not your gender. Our prices
LOCATION
As we are based in a warehouse, off street, please watch our video (0:22) to make sure you find us easily.
BOOKING
All appointments are booked via Booksy. We are a small hub with no receptionist, therefore please download the app to make your appointment. If you are unable to do this for any reason, please email london@barberette.co.uk. Please note emails are not checked daily, see below.
For a first visit we recommend that you book the New Look / First Timer, even if you are looking for just a trim of your current hairstyle. This will allow your stylist to do a thorough consultation, cut and style your hair, explain the different services and recommend the right one for your next visit.
BOOKING FROM OVERSEAS
Booksy detects your location and switches the server to the country's server you are currently in. There are two ways to resolve it :
1 - Booking via the website; open the page on a computer and manually switch the address from for example /fr-fr (french) to /en-gb.
2 - Book via your Booksy App; go to the login page, tap and hold Booksy logo for about 3 seconds, then swipe to the right. Tap "Choose API of the country" and choose GB.
CONFIRMATION EMAIL / REMINDER
You should receive a confirmation email when you book and a reminder 24 hours prior the appointment. If not, please double check the email address used is correct and contact Booksy for help. If you don't get our emails it may cause you to miss important information regarding your bookings. Please do not unsubscribe from our mailing list for the same reason. We understand no one particularly likes promotional emails but we send out just a few each year with only important information and great news like clients’ parties so don’t miss out!
EMAILING BARBERETTE
As an off-street, reception-less hub with fully booked stylists, replying to email enquiries can take up to a week. Please make sure the information you’re seeking isn’t already available on our website before contacting us. If you aren’t sure we are the right place for you or have any hair related inquiries, please email us on london@barberette.co.uk
You should now be all set for your new experience at Barberette. We hope to see you soon in our lovely inclusive hub.
All the best from the Barberette team.